[Chuck]

Okay my work truck has little down time during the week (business hours) so it is very hard to get it in for service. So about a month ago I hear what seams to be an exhaust leak. I pop the hood and notice a missing bolt in the exhaust manifold. So I get a bolt and find that it is broken off in the block. I know the truck is under power train warranty so I call the dealership (Selman Chevrolet). They tell me it is in fact under warranty so I take it in yesterday they fix it and call me to pick it up. I notice that it is running like shit so I turn the fuck right around and ask him what is up. He proceeds to tell me it is carbon build up in the throttle body and they would need to clean it for $110. So I okay ill have to bring it back and drive home knowing I can clean it out in 15 minutes my self. So on the way home I get a work call do that and the check engine light comes on and flashes so I am like I got to get home and scan this shit. P0303 is the code which is misfire cylinder 3 so I change the plug from 3 to 1 and the wire from 3 to 5 and clear the code and I get a misfire on cylinder 1 so I know it is the plug I went to auto zone get 8 new plugs and change em out now it runs like a champ. So the question is do you think they sabotaged me to make some money back for a the free warranty service?

[Vettezuki]

Distinctly possible. Impossible to prove.

I also don't know why your TB would have any carbon buildup. Is it TB injection?

[Chuck]

I don't know but once I replaced the plugs it ran like a champ again. The bad plug had a hairline crack in the porcelain I think they threw a bad plug in for me to come back for a $110 service and they swap out the plug in 2 seconds and charge me and go on with there day. Fucking people over.

[94cobra69ss396]

They still get paid for warranty work so I highly doubt they put a broken plug. What more likely happened is that they cracked the plug while doing the exhaust and didn't know it.

[Chuck]

Okay ill give em the benefit of the doubt. But is it kinda strange for them to tell me that the rough idle is due to a dirty throttle body? Or would that be normal?

[kdracer73]

We have lots of cars and trucks that idle low/rough because of dirty throttle bodies.....was not your issue though. I agree with the plug damaged by the tech.....It is way too much work to jack you around, just to sell you a claening. We get 0.7 of a hour for a throttle cleaning. Not worth the trouble to swap the plug 2 times.

[kdracer73]

Originally Posted by kdracer73

We have lots of cars and trucks that idle low/rough because of dirty throttle bodies.....was not your issue though. I agree with the plug damaged by the tech.....It is way too much work to jack you around, just to sell you a claening. We get 0.7 of a hour for a throttle cleaning. Not worth the trouble to swap the plug 2 times.

Whats up with cleaning....I edited it 2 times, and it keeps FN it up when I post it?

[94cobra69ss396]

Originally Posted by Chuck

Okay ill give em the benefit of the doubt. But is it kinda strange for them to tell me that the rough idle is due to a dirty throttle body? Or would that be normal?

They probably saw that the TB was dirty when they were fixing it originally and when you brought it back they assumed that was the cause because they had not diagnosed the problem.

[Shaolin Crane]

Most places that do warranty work make more off billing the company then the customer anyhow

[kdracer73]

Originally Posted by Shaolin Crane

Most places that do warranty work make more off billing the company then the customer anyhow

The dealers I've worked for got paid 2/3 of customer labor pay rates by the factory. If the book called for 1 hour labor for a customer job, we only got 0.6 -0.7 for warranty work...hated warranty work. And the factory would back flag us, and deduct the time during audits, after the fact, if they felt the numbers didn't jive. Your paycheck would come with a deduction and back flag notice, telling you you used the wrong time code, or the times where incorrect.