Quote:
Originally Posted by Vettezuki
Totally different field. But we've actually "fired" customers who were perpetually problematic. We're now implementing a CRM (Customer Relationship Management software) to better journal and track discussions, etc. I prefer documented conversations. They help shutdown problems with inventive memories. 
I might post about it elsewhere, but there is this form of communication that's pretty interesting, sort of getting into it. It's called NVC (Non-violent communication). It basically focuses on de-escalating conflict and focusing on trying to gain a mutual understanding of needs, rather than the usual ratcheting up of accusations. It's not easy, and may not always work with someone who is pathological, or just plain hell bent on being an asshole, but I think there's a lot to recommend it. |
We had to do a ton of that type of training for the studio, It works, well. However, i'd rather be an asshole.