As much as I agree with you that the seller screwed up by shipping you an obviously used crank that was not packaged well, he did try in his first responses to try to resolve the issue. I've never had a merchant ship out a replacement without first receiving the damaged/defective unit back first. Most have sent me a return shipping label through the mail though so I didn't have to pay for the shipping but I have had a couple time where I shipped on my dime and they reimbursed me after.
As for the chargeback, the merchant will receive a chargeback notice by letter. The letter is mailed the same day that the merchants account is debited. He has 10 days from the date of the debit to respond to the chargeback letter. Failure to
respond within that time period may forfeit his chargeback rights and you will automatically win the chargeback.
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