Yates Performance/Blue Oval Industries Buyer Beware
 

Purchased a "New" FRPP Crankshaft through ebay from Yates performance. After receiving a suspect box from them I decided to send them an email. I'm going to try and keep this un-biased and will let what happened do the talking.
First Email.
His response
I've bolded a portion that shows the dishonesty right off the bat. Follow and you will inderstand.

My response
His
My Response
His response
Me
His Response
My final email before he stopped responding
Here are the photos I have taken

Obvious removal of cover label

Portion of a previous shipping label


Damage from no packing

Tag found in the box under the crank that matches the portion of the shipping label

Numerous tears in the bag


Damage to box that was taped over prior to shipping


Needless to say i'm not happy that he shipped me a used crank and tried to place blame on UPS, and won't send me another. I have called VISA and they have sided with me an credited my money. All I want is the crank I paid for, send me another or pay for the return shipping and give me a refund since he was obviously deceptive from the get go.

Wait wait wait what does blue oval have to do with this?

That sucks.

Same owner/company

Blue oval smokes cock. I've had product disputes with them before.

If they where willing to reimburse you shipping they should of let you use there UPS account to ship it back. It looks like your in a shitty spot.

What did Visa tell you to do with the crank?

He apparently doesn't have a UPS account, no account number on the shipping tag. He also wants me to ship it back USPS, likely cause of the flat rate shipping and no insurance and probably shipped me a returned crank in the condition for UPS to eat the bullet on, speculation of course.

At first VISA didn't want to file a claim until I told them I bought new and received used and I have to pay out of pocket to ship it back. After speaking with a manager and explaining the whole situation they finally agreed, however I still might get denied cause I still have it. His claims to reimburse my shipping costs after its been received has no weight since he has lied every chance he gets.

This is what I was going to say. Now that I know it's them, stick it to them. Hard.

Visa should cover it, They may ask you to return the crank, or have the shipper send a box with postage paid if he wants the crank back. But ya fuck him!

I want to return the crank, I however will not be spending the $115 it costs to do so out of my own pocket.

Well, after filing with VISA I filed a claim with eBay and have received no response from them. Not at all shocked.

Now I'm scared *roll eyes*
"It's really too far gone now that you've started a case and I only have limited options to provide that eBay allows me to. I'll give you the best I can offer through eBay's case but as I warned eBay and PayPal has customers return under their own cost. I acknowledge the pictures, it shows a lot of exterior damage and tearing to the box and whatever remnants of a label or writing on the outside could be any number of things. We do not manufacturer these here, nor do we need many at a time so there could still be label remnants of the shipment to us.

Keeping photographs from us for the majority of the week to be used later as something to bargain with only complicated this further. Best solution I can provide is to address the eBay case immediately and get you the most amicable solution out of the few choices available to me."

I didn't even tell him about VISA, he'll get that call today.

Luckily Ive never had any issues when buying through Ebay. What did the machine shop say about the crank condition?

He told me not to bother since I bought new, and received a used crank in this condition.

Here is what he told ebay after the case was opened

"Customer claimed damage, waived shipping insurance by choice. Condition of box and packaging placed on us without any follow up information, customer held photographic evidence as a bargaining chip until after case was started and prevented a quick solution."

Now ebayeBay wants me to pay return shipping from my pocket for his deception. Calling them today to present what I have, at least visa still has my back.

Just called them and they told me in the event that a seller is at fault return shipping is on them. Perfect.

This dude is a wriggling snake
"What you think happened remains to be only supposition. UPS does not deny claims before they're filed, as an arbitrator they must accept them and investigate to determine an end result. Thinking that I process, package and ship every order and that I know what happened to your package is an oversimplified justification. We cannot overcome the idea that we chose your purchase in particular to somehow neglect intentionally.

Saying you don't have to show me anything and expecting the business to ship out additional parts so you can maybe return the original piece if you get around makes it clear that this was intended to be made difficult. "

As much as I agree with you that the seller screwed up by shipping you an obviously used crank that was not packaged well, he did try in his first responses to try to resolve the issue. I've never had a merchant ship out a replacement without first receiving the damaged/defective unit back first. Most have sent me a return shipping label through the mail though so I didn't have to pay for the shipping but I have had a couple time where I shipped on my dime and they reimbursed me after.

As for the chargeback, the merchant will receive a chargeback notice by letter. The letter is mailed the same day that the merchants account is debited. He has 10 days from the date of the debit to respond to the chargeback letter. Failure to
respond within that time period may forfeit his chargeback rights and you will automatically win the chargeback.

He lied in his first email, I'm not new to the world. The crank is my only bargaining piece, once I give it up I'm SOL. I have had dozens of companies ship me the proper parts with a return label for the old one. He is obviously a deceptive person and keeps clinging to filing a UPS claim, they shouldn't cover this, he should. I have NEVER had to pay to return an Item the seller fucked up with. I asked for both before I took actions, return tag and new parts.

He is a slimy seller and its been apparent from the get go.

Recieved this about my claim

Dear Guy Bowers,
We completed our research on your dispute. At this time, we have determined that the
transaction(s) processed incorrectly or was unauthorized. A summary of the transaction(s) is listed below
or on the attached page.
Your account was credited $
We have also credited your account for any appropriate interest, overdraft charges,service fees or
other miscellaneous charges related to the transaction(s). If you feel any fees related to the disputed
transaction(s) have not been refunded, please call us at the number listed at the top of this letter.

This is kind of why I don't mind spending a little more with large, established/reputable online suppliers of X or a local supplier I have a more personal relationship with. The small price premium is well worth never having to deal with things like this IMO.

You've sort of done it here, but review the vendor somewhere public (yelp?, yp.com, etc.), so others can see your experience to help make their determination.

Unfortunately I could not buy this crank direct from Ford, so I had to use the retailers that had it "in stock"

Was that from your card company?

From Chase.

Purchased another crank from ford racing parts for $5 cheaper than him, hope they have it in stock

"Your opinion is not fact, your claims are supposition. Removed labels do not indicate prior use, they indicate a label used to ship to us to stock. Torn open ends folded incorrectly do not indicate anything performed by us, they more likely indicate that UPS attempted to repackage an opened box. Insulting us repeatedly is not productive. You have claimed that you spoke to UPS when there is nothing on record, no claim was ever filed. Claimed that you were unable to send us pictures when you were able; you withheld them from us until a case was started. Claimed you've filed a charge back but if that happened the case would have been automatically closed. Claimed the manufacturer told you they tightly pack crankshafts--have loose-in-box crankshafts in the warehouse as we speak still sealed. "

he keeps emailing ebay. this was the most recent

Did Chase tell you what to do with the crank? I would tell the guy if he wants the crank back he needs to send a box with paid postage back. and leave it at that.

Nope, I told them he's welcome to have iy back if he wants to send a return label for it.

That shit is gay as hell Guy. Hope you get it all worked out and don't lose any money. I never did business with BOI, but I've heard nothing but complaints about them on nearly every Ford forum in the past.

yep, i can't wait to get the other crank for some comparison pictures.

Did you already pick up the one they sent to you from the machine shop? Keep all the emails, pictures, etc.

Yup, I didn't have work done and both places told me not to take the risk and just get another crank. At the minimum it needs to be polished.

Crank from the other retailer came in today, this one has to be an anomaly according to Yates twisted mind.














So I'm going to send these pictures to ebay and paypal so they can get the whole scope. Sack of shit.

I agree with Ron. The vendor first offered to help you submit a claim with UPS. Then you called him a lier. The vendor offered a full refund and offered to reimburse shipping. Then you threatened to make a claim. The vendor warned that if you make a claim that you will have to pay for shipping. Ebay is telling you to pay the shipping.

It's very frustrating to receive the wrong parts, but from an outside point of view you were being very difficult and this vendor tried to work with you. My $.02.

He's obviously lying about the packaging, but he did offer you a refund.

So UPS should take the hit for him sending me a used crank? Damage or not? Then he lied about the crank never being opened, why would I believe he would reimburse me shipping? No retailer I have ever purchased from has required me to pay out of pocket for shipping on their fuck up.

I don't give a fuck what eBay says(though if you remember my call to the claims department they sided with me on them paying the return shipping, the auto claim function does not have this option and that is why the case has been escalated, but it's ok to miss that part), VISA and Chase has backed me, given me a refund and is requiring the vendor to pay return shipping like he is supposed to. Was I difficult? Yup. I am less than willing to let a seller slide when he blatantly pulls shit like this.

Short line, he knowingly send me used parts, blames UPS, says it wasn't used, says he'll refund me shipping, HA, yeah right.

Exactly, he could have easily sent me a return shipping tag, so why didn't he? Cause he has no mind to refund the shipping, I paid through with my card through paypal, he can only make a refund for the payment amount, in order for him to reimburse me he has to send me a payment.

Once he gets the crank and refunds me the purchase price, there's nothing making him refund me shipping, and there's nothing I can do about it, i'd be out $115 and still have to buy another crank.

It's a risk with a slimy seller i'm not going to take, I have been screwed this EXACT way with other eBay sellers, not gonna let it happen again.

Don't forget
1. Rust on the journals and counterweight <------ How is that UPS fault again?

We're not saying he isn't wrong and that you shouldn't receive a full refund without any out of pocket expenses. What we're saying is that he was willing to work with you in the beginning. I think it just comes down to the fact that you were in a hurry to get things going so you a little impatient when he tried to blame UPS. If it had been me I would have worked with him on getting what I paid for but I'm a pretty patient person.

Why would UPS take a hit when the vendor offered a full refund and stated he would reimburse shipping cost? Chase and Visa will back you when the vendor admits there is a problem. What's new there? Nothing. You stated a problem he thought it was shipping and UPS was responsible (you did not provide him with any photos until after the claim). You called him a lier and stated you were unhappy with the offer. He offered a full refund and to reimburse shipping. I would have taken the offer and hit him up for a future discount.

As far as we know the customer representative is completely separated from shipping and has no insight as to where the initial error happened. There is no evidence that they intentionally shipped a used crank.

Yup. I'm going to tell my wife how patient I am.

Did you make sure to read everything?

Had he not shown dishonesty off the bat I would have accepted his reimbursement offer, why would he deny me a return tag? I'm being difficult because I've been hammered before and won't let it happen again. I didn't make obscene demands, I asked for a new crank, he said not without returning it, then I asked for a return tag, he then said no and I'd have to pay for shipping and he'd "get me back", see what smells funny here? I fully intended on waiting for another crank but he refused both offers, I will not pay out of pocket for a retailers fuck up, ever. I have NEVER had a retailer not issue me a return tag, and 99% of them send out the proper part with a return tag for the old one. How am I being difficult?